Terms & Conditions

1. Introduction: These Terms and Conditions govern your use of the Crumb Together website and the purchase of products from our online store. By accessing our website and making a purchase, you agree to abide by these terms.
2. Ordering: Orders placed through our website constitute an offer to purchase products. We reserve the right to accept or reject any order at our discretion. Upon receipt of your order, we will send you an email confirmation with details of your purchase.
3. Payment: Payment for orders must be made in full at the time of purchase. We accept payment via credit/debit card or other payment methods as specified on our website.
4. Delivery: We offer nationwide delivery via next-day courier service, Royal Mail Tracked 24. Delivery times may vary depending on your location. While we strive to deliver orders promptly, we cannot guarantee specific delivery times. Please ensure someone is available to receive the delivery.
5. Returns and Refunds: We take pride in the quality of our products. If you are dissatisfied with your purchase for any reason, please contact us within 24 hours of receiving your order. We may offer a replacement or refund at our discretion.
6. Cancellation: You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel an order, please contact us immediately.
7. Product Information: We make every effort to accurately describe our products and provide clear images on our website. However, please note that variations may occur due to factors such as batch production or individual preferences.
8. Intellectual Property: All content on our website, including images, text, and logos, is the property of Crumb Together and is protected by copyright laws. You may not reproduce, distribute, or use any content from our website without prior written permission.
9. Privacy: We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
10. Governing Law: These Terms and Conditions are governed by the laws of UK. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts.
11. Updates: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. By continuing to use our website after any changes, you agree to be bound by the updated terms.

• Our subscription service allows customers to receive a box of our luxurious, plant-based cookies delivered to their door on a regular basis.
• Subscribers will be the first to try new flavours and will receive their cookies at a discounted price compared to one-off purchases.

• Subscriptions are available on a monthly basis.

• Payment for the subscription service will be charged automatically at the time of purchase.
• Subscribers will receive an email receipt for each payment.
• Reoccurring payments will be made on the first of each month. Your order will be shipped the following day payment is received.

• Customers can cancel their subscription at any time without any minimum term requirement.
• To cancel, log in to your account on our website and follow the cancellation instructions, or contact our customer service team at hello@crumbtogether.co.uk
• Cancellations must be made at least 48 hours before the next scheduled delivery to avoid being charged for that delivery.

• Deliveries are made on the scheduled delivery days.
• We offer free local and UK-wide delivery for all subscription orders.
• In the event of any delivery issues or delays, please contact our customer service team for assistance.

• Subscribers can make changes to their subscription plan (e.g., delivery address) through their online account or by contacting customer service.
• Changes must be made at least 48 hours before the next scheduled delivery.

• Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact our customer service team within 24 hours of delivery, and we will do our best to resolve the issue.
• Refunds will be provided at our discretion in cases of damaged or incorrect orders.

• We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

• We reserve the right to modify these terms and conditions at any time. Subscribers will be notified of any significant changes via email or through our website.
• Continued use of the subscription service after any changes indicates acceptance of the new terms.

• For any questions or concerns regarding your subscription, please contact us at hello@crumbtogether.co.uk